How Smitty Insurance collects, uses, discloses, and protects information when you visit our website or contact us online.

Effective Date: September 8, 2026  |  Last Updated: September 8, 2026

Please do not submit sensitive information through the public contact form. Do not enter a Social Security number, Medicare or Medicaid number, insurance member ID, financial account information, medical records, detailed health information, employee census file, or other confidential identifier. If that information is needed, Smitty Insurance will provide an appropriate process after the initial conversation.

1. Scope

This Privacy Policy describes the privacy practices of Smitty Insurance LLC (“Smitty Insurance,” “we,” “us,” or “our”) for smittyinsurance.com, including information submitted through the website’s contact form and related online communications.

This policy is a website privacy notice. It does not replace any separate privacy notice, authorization, consent, or disclosure that may apply when you request a quote, apply for insurance, enroll in a plan, receive benefits-administration support, or interact directly with an insurance carrier, health plan, Marketplace, government program, enrollment platform, or other third party.

2. Information We Collect

Information you provide

When you complete the website contact form, call, email, or otherwise communicate with us, we may collect:

• First and last name;
• Email address and telephone number;
• Company name and job title, when provided;
• The contents of your message and the type of insurance or benefits support you are seeking;
• Communication preferences and records of our correspondence; and
• Other information you choose to provide.

Information collected automatically

When you visit the website, our hosting, security, content-management, and website service providers may automatically receive limited technical information, such as your IP address, browser and device type, operating system, date and time of access, referring page, pages requested, and diagnostic or security logs. This information is used to operate, protect, and improve the website.

Information from other sources

We may receive information from a referral source, employer, authorized representative, insurance carrier, benefits platform, or other party when you have asked that party to communicate with us or when otherwise permitted by law. We may combine that information with information you provide directly.

3. How We Use Information

We may use personal information to:

• Review, route, and respond to your inquiry;
• Confirm service area, market, licensing, timing, and general fit;
• Schedule and prepare for a consultation;
• Explain available next steps and, when requested, help facilitate a quote, application, enrollment, plan review, or benefits-administration process;
• Communicate with you about your request or an existing service relationship;
• Maintain business, compliance, and communication records;
• Operate, troubleshoot, secure, and improve the website and our systems;
• Detect fraud, misuse, security incidents, or unlawful activity;
• Comply with legal, regulatory, licensing, carrier, and contractual obligations; and
• Protect our rights and the rights, safety, and property of others.

We may also use information for another purpose that we disclose when the information is collected, with your direction or consent, or as otherwise permitted by law.

4. How We Disclose Information

We may disclose personal information only as reasonably necessary for the purposes described above, including to:

• Service providers: vendors that support website hosting, content management, form delivery, email, customer relationship management, communications, data storage, information technology, security, and professional services;
• Insurance and benefits parties: insurance carriers, health plans, exchanges or Marketplaces, enrollment and benefits platforms, administrators, and authorized partners when you ask us to pursue an insurance- or benefits-related next step;
• Your representatives: an employer, family member, agent, advisor, or other person you authorize us to communicate with;
• Legal and regulatory recipients: regulators, licensing authorities, courts, law enforcement, government agencies, auditors, and professional advisors when disclosure is required or reasonably necessary; and
• Business transaction recipients: parties involved in a potential or completed merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate protections.

We do not sell personal information for money. We do not use personal information collected through this website for cross-context behavioral advertising. If those practices change, we will update this policy and provide any legally required notice and choices.

5. Cookies and Site Technology

The website may use cookies, local storage, and similar technologies that are necessary to deliver pages, remember technical preferences, support forms, prevent abuse, maintain security, and improve performance. Our web server and security services may also create access and diagnostic logs.

You can control many cookies through your browser settings. Blocking necessary technologies may cause parts of the website or contact form to work incorrectly. This website does not offer public user accounts or public commenting features.

6. Communications

When you submit the contact form or contact us directly, we may respond by email or telephone about that request. Submission of the public form is a request for follow-up; it is not consent to receive automated or prerecorded marketing calls or marketing text messages. Any consent required for a different communication method or purpose will be requested separately.

You may ask us to stop non-essential promotional email communications by using the unsubscribe method provided in the message or by contacting us. We may still send service, transaction, compliance, or relationship communications when permitted by law.

7. Insurance-Related Information

If you decide to seek a quote, apply for coverage, enroll, or receive ongoing support, additional information may be required through a separate process. Depending on the requested service, this may include eligibility, household, employment, coverage, health, financial, tax, government-identifier, or dependent information.

That information may be collected directly by an insurance carrier, health plan, Marketplace, government program, enrollment platform, or administrator under its own privacy notice and terms. Smitty Insurance may also provide additional privacy notices or authorizations where required by federal or state insurance or financial-privacy law. Please review those materials before providing information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to respond to inquiries, maintain business and compliance records, fulfill legal and regulatory obligations, resolve disputes, enforce agreements, and protect the security and integrity of our systems. Retention periods vary based on the type of information, the relationship, and applicable carrier, contractual, legal, or regulatory requirements.

When information is no longer reasonably needed, we may delete it, de-identify it, or securely isolate it until deletion is practicable.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, email transmission, or storage system can be guaranteed to be completely secure. For that reason, do not use the public contact form or ordinary email to transmit sensitive personal, medical, insurance, or financial information.

10. Your Privacy Choices and Rights

Depending on where you live and subject to applicable exemptions, you may have the right to request that we:

• Confirm whether we process your personal information and provide access to it;
• Correct inaccurate personal information;
• Delete certain personal information;
• Provide a copy of certain information in a portable format;
• Honor an applicable opt-out of sale, targeted advertising, or qualifying profiling;
• Withdraw consent where processing is based on consent; or
• Review an appeal if we deny an eligible privacy request.

To submit a request, email info@smittyinsurance.com with the subject line “Privacy Request,” or write to us at the address below. Describe the request and provide enough information for us to locate the relevant record. We may need to verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, subject to verification.

We will respond as required by applicable law and will not unlawfully discriminate against you for exercising an eligible privacy right. Certain information may be exempt from a request or retained when required for legal, regulatory, security, fraud-prevention, recordkeeping, or contractual purposes.

11. Children’s Privacy

The website is intended for adults seeking insurance or benefits information and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has submitted personal information through the website, please contact us so we can review and address the matter.

12. Third-Party Links

The website may link to social-media platforms, maps, insurance carriers, government resources, or other websites that Smitty Insurance does not control. Those parties are responsible for their own privacy and security practices. Review their notices before submitting personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, services, vendors, or legal obligations. The “Last Updated” date above identifies the current version. Material changes will be posted on this page and, when required, communicated through an additional appropriate notice.

14. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Smitty Insurance LLC
42 Rocky Pond Road
Brookline, NH 03033
Email: info@smittyinsurance.com
Phone: +1 (603) 769-1041